Privacy
Red Oak Food Management - Privacy Policy
Red Oak Food Management (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what personal information we collect, how we use it, and with whom we share it. It applies to our website at www.redoak-mgmt.com (and all associated pages), our social media profiles, and any SMS/text messaging programs we operate.
By using our website or providing your personal information (including your phone number for text messages), you consent to the practices described in this Privacy Policy. Please read it carefully.
What Personal Information We Collect
When you interact with us, we collect the following personal information:
Contact and account information: Your name, email address, phone number, mailing address, and any other details you provide when placing an order, requesting information, or signing up for communications.
Transaction information: Details related to purchases, orders, payments, or service inquiries.
Technical and browsing information: Your computer’s internet protocol (IP) address, browser type, operating system, device information, and usage data automatically collected when you browse our website.
SMS/text messaging information: Your mobile phone number when you voluntarily provide it to receive text messages.
We do not knowingly collect personal information from children under 18. By using our site, you represent that you are at least the age of majority in your state or province of residence (or that you have parental consent for any minor dependents).
How We Use Your Personal Information
We use the information we collect for the following purposes:
To process transactions, fulfill orders, provide our food importing, distribution, sales, and consulting services, and communicate with you about them.
To send service-related updates such as order alerts, account notifications, appointment or delivery reminders (where applicable), and other relevant information.
To send marketing communications about our products, services, new arrivals, or promotions (only with your permission where required).
To improve our website, analyze usage, and enhance your customer experience.
To comply with legal obligations or protect our rights.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other updates.
Consent
How do we obtain your consent? When you provide us with personal information to complete a transaction, verify your payment, place an order, arrange delivery, or return a purchase, we imply that you consent to our collecting and using that information for that specific reason only.
If we ask for your personal information for a secondary reason (such as marketing), we will either ask you directly for your express consent or provide you with an opportunity to say no.
How do you withdraw your consent? If you change your mind after opting in, you may withdraw your consent for us to contact you or for the continued collection, use, or disclosure of your information at any time by contacting us using the details below.
SMS/Text Messaging
When you provide your mobile phone number and consent to receive SMS messages, you agree to receive text messages from Red Oak Food Management. These may include order alerts, account notifications, appointment or delivery reminders (where applicable), and other service-related or promotional updates.
Messaging frequency may vary. Message and data rates may apply.
SMS consent is not shared with third parties or affiliates. We will only use your phone number for the purposes described above and will not sell or rent it.
Who We Share Your Personal Information With (Disclosure)
We may disclose your personal information in the following situations:
To third-party service providers who assist us in operating our business (e.g., payment processors, hosting providers, shipping companies, or SMS platform providers). These providers are contractually required to use your information only to perform services for us and to protect it.
When required by law or in response to a valid court order or government request.
If you violate our Terms of Service.
In the event of a business transfer such as a merger, acquisition, or sale of assets, your information may be transferred to the new owners so we can continue providing services to you.
Certain third-party providers, such as payment gateways, have their own privacy policies. We recommend you review them to understand how they handle your information. Once you leave our website or are redirected to a third-party site, you are no longer governed by this Privacy Policy.
Cookies
We use cookies and similar technologies to help our website function properly, remember your preferences, analyze web traffic, and improve your experience. Cookies are small text files placed on your device that allow us to tailor our site to your needs. You can manage or disable cookies through your browser settings, though this may affect some website functionality.
Security
We take reasonable precautions and follow industry best practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
Links to Other Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy statements.
Age of Consent
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you have obtained consent from a parent or guardian for any minor dependents.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will take effect immediately upon posting on the website. We encourage you to review it frequently. If we make material changes, we will notify you on this page.
This Privacy Policy is governed by the laws of the State of New Jersey and the United States.